Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Oubre Medical (Oubre Family Medicine), 6836 Bee Caves Rd, Bldg 2, Ste 101, Austin, TX 78746 · (512) 829-1104 · oubremedical.com
Effective date: October 7, 2026
This notice applies to all records of your care at Oubre Medical, made by our physicians, practitioners, nutritionists and staff.
Our duties to you
We are required by law to:
- keep your health information private;
- give you this notice of our legal duties and privacy practices;
- follow the notice that is currently in effect;
- tell you if a breach occurs that may have compromised the privacy or security of your information.
We will not use or share your information other than as described here unless you tell us we can in writing. You may change your mind at any time by telling us in writing.
How we use and share your information
Treatment. We use and share your information with the people caring for you. Example: we send a lab order to Quest, share results with your nutritionist, or send a prescription to your pharmacy.
Payment. We use your information to bill and collect for our services. Example: we charge the card on file you authorized and keep records of payments and refunds. We do not submit claims to your insurance for our services.
Health care operations. We use your information to run the practice and improve care. Examples: scheduling, appointment reminders, quality reviews, staff training, and keeping your chart complete and accurate.
Business associates. Some companies do work for us, such as our electronic health record, email, and document services. They must sign a contract to protect your information and may use it only for the work they do for us.
We may also use or share your information without your written permission when the law allows or requires it:
| When | Example |
|---|---|
| Required by law | State or federal law requires a report or disclosure |
| Public health | Reporting certain diseases, adverse reactions to medicines, or product recalls |
| Abuse, neglect, or violence | Reporting suspected abuse of a child, elder, or disabled person to the proper authority |
| Health oversight | Audits and inspections by the Texas Medical Board or other agencies |
| Lawsuits and legal actions | In response to a court order, subpoena, or other lawful process |
| Law enforcement | When required by law or to report certain crimes |
| Serious threat to health or safety | To prevent a serious and imminent threat to you or others |
| Coroners and funeral directors | As needed to carry out their duties |
| Organ and tissue donation | To organ procurement organizations |
| Research | When approved under research privacy rules |
| Workers' compensation | As workers' compensation laws allow |
| Special government functions | Military, national security, and protective services |
Family and friends. With your agreement, or when you are present and do not object, we may share information with a family member or friend involved in your care or paying for it. In an emergency we may share what we believe is in your best interest.
Uses that need your written permission
We will ask for your written permission before we:
- use your information for marketing, except face-to-face conversations or small promotional gifts;
- sell your information (we never do);
- share psychotherapy notes, if any exist.
Appointment reminders, care instructions, and information about our own services that relate to your care are not marketing. You can opt out of our newsletters and promotional email at any time with the unsubscribe link or by telling us.
Your rights
| Your right | What it means | How to use it |
|---|---|---|
| See and get a copy | Get a copy of your medical and billing records, on paper or electronically, usually within 15 days | Ask in writing or through the patient portal; we may charge a reasonable, cost-based fee |
| Ask for a correction | Ask us to fix information you think is wrong or incomplete | Ask in writing; we will answer within 60 days, and if we say no we will explain why |
| Ask for confidential communications | Ask us to contact you a certain way, such as a different phone or address | We will say yes to all reasonable requests |
| Ask us to limit what we share | Ask us not to use or share certain information | We may say no, but we must agree if you paid in full out of pocket and ask us not to share it with your health plan |
| Get a list of who we shared with | A list of times we shared your information in the last six years, other than for treatment, payment, operations, and a few other reasons | One list a year is free |
| Get a copy of this notice | A paper copy at any time, even if you agreed to receive it electronically | Ask the front desk |
| Choose someone to act for you | A medical power of attorney or legal guardian can use your rights | We will confirm their authority first |
| File a complaint | See the last section | We will not retaliate against you |
Texas law, electronic communications, and technology
Texas law. Texas law protects your health information too. We will not share it electronically except as Texas law allows, and when we do, we will tell you where the law requires it. Texas law may give you more protection than federal law; when it does, we follow Texas law.
Email, text, and the patient portal. We use the patient portal, email, and text messages for reminders, results, and care messages. Regular email and text are not fully secure. If you ask us to use them, or give us your email or mobile number for that purpose, you accept that risk. You can ask us to use only the portal or the phone.
Technology we use. Your records are kept in our electronic health record. We also use secure cloud services for email, forms, and documents, and computer software that helps our team prepare notes, summaries, and messages. Every company that handles your information for us signs a contract to protect it, and a member of our clinical team reviews the care decisions in your record.
Complaints, contact, and changes
Questions or complaints. Contact our Privacy Officer: Philip Oubre, MD, Oubre Medical, 6836 Bee Caves Rd, Bldg 2, Ste 101, Austin, TX 78746 · (512) 829-1104. You may also complain to the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201, 1-877-696-6775, or at hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Changes to this notice. We may change this notice, and the changes will apply to all information we have about you. The current notice is available at our office, on our website, and on request.
Acknowledgment. New patients confirm they received this notice with a checkbox in the New Patient Agreement.
